Merino Cashmere Ribbed Balaclava

Women's Merino Cashmere Balaclava and Neck Warmer

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Fit Notes 

One size fits all balaclava for a comfortable fit around head and neck

Style summary

• 50% ultra-fine merino wool and 50% cashmere
• Lightweight (72g) seamless knitted balaclava or neck warmer
• Italian-spun yarn sourced from Papi Fabio (Est. 1890), Bologna, Italy.
• Double-thickness knit provides superior insulation and wind protection for outdoor pursuits.
• Snug fit, designed to sit securely and comfortably on your head, ideal for cold conditions.
• Breathable and lightweight, ensuring comfort without overheating, even during extended wear.
• Made in our factory in England using the latest zero-waste seamless knitting technology for precision and durability.
• Free UK delivery and returns on orders of £100 or more

Benefits of Merino Cashmere

• Superior Warmth & Softness: Cashmere is eight times warmer than wool, and when blended with merino, it creates an incredibly soft yet durable fabric that offers exceptional warmth without bulk.
• Thermoregulating & Breathable: The natural fibres of merino and cashmere work together to regulate body temperature, keeping you warm in cold weather while preventing overheating.
• Odour Resistant: Merino’s antimicrobial properties neutralise odours, keeping your beanie fresh for longer periods between washes.
• Crease-Resistant: The fabric holds its shape and colour, even after long wear, making it ideal for travel or daily use.
• Sustainable Choice: Both merino and cashmere are renewable, biodegradable, and carbon-neutral fibres, offering a sustainable, eco-friendly option.

Wash Care Instructions

• Hand wash using gentle detergent, wool, or baby shampoo.
• Lay flat to dry on a towel.
• Iron gently with slow steam if necessary.
• Do not tumble dry, as the wool will shrink.

Why Hand Wash Only?

We use hand wash-only merino cashmere to maintain the softness and durability of the fibres. Machine-washable versions are often treated with chemicals that degrade over time, leading to pilling and loss of shape. Hand washing preserves the natural integrity of the wool, ensuring your beanie remains soft, long-lasting, and eco-friendly.

We offer two return services, one for UK customers and one for International customers.

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Our return policy is 30 days from the date of shipping your order. Any returns outside of this window will only be eligible for an exchange if the items are returned in the original condition with all tags in place up to 45 days after the purchase date.

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Christmas Return Policy

For any items intended for Christmas gifts, which are bought outside of our 30 day return, or 45 day exchange window, are eligible for an exchange only. All exchange requests must be returned to us by Friday 17th January 2025, with all original tags intact.

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For International Customers, we offer a heavily subsidised returns shipping offer with DHL which can include collection from your nominated address. Find out more here

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United Kingdom Customers

FREE UK Returns on all orders of £100 or more

FREE UK Returns if you order two sizes.

Click here to download a returns slip - If you do not have a printer please leave a note inside the parcel with your order number and details for your exchange/refund. The original packing slip can be used as a return form

• For customers outside of our 30 day policy please use this Portal 
• If you have any issues please contact hello@pauljamesknitwear.com
• We will only be able to offer an exchange for items returned in sellable condition with all tags intact up to 45 days after delivery

• For Exchanges for speed and to avoid any out of stock issues, as the return window can take 7-14 working days to process, we do encourage customers to place a new order and to return the one that you have, please note your new order number on your return form. For orders under £50 please use code FREEEXCHANGE at checkout to qualify for free shipping. All orders over £50 qualify for free UK shipping. To process your return please follow the steps below

• Ordered two sizes but under £100? Please contact us at hello@pauljamesknitwear.com for a pre-paid Royal Mail shipping slip

• For UK orders over £100 (Inside 30 days) please return to us via our return portal, or email us at hello@pauljamesknitwear.com to arrange a free collection with Royal Mail

• Orders under £100 - Please note all orders under £100 or if two sizes in the same style were not ordered then £4.00 will be deducted from your return if you use our returns portal.

• For Orders inside 30 days - Returns Portal Link

• For Orders outside 30 days (exchange or gift card only) - Visit This Portal

• FREE Royal Mail Collection for orders over £100 - email us at hello@pauljamesknitwear.com

Packing instructions

1. Download a returns slip by clicking here
2. Place the item(s) in a suitable shipping bag
3. If your order value was £100 or over please visit our Return Portal or contact us at hello@pauljamesknitwear.com for a pre-paid Royal Mail shipping slip
4. For orders under £100 goods, or if items are not being exchanged, items must be returned to us at your own cost, or if you use our portal £4.00 will be deducted from your return.
5. On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 5-7 working days.
6. Any refund will be returned in the same currency as purchase.
7. Please post your item(s) to the following address. We recommend that you obtain proof of postage from your courier.

We ship worldwide. If you cannot find the information that you require please contact us at hello@pauljamesknitwear.com

We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a free refund. Jumpers can be placed on top of the giftees clothing to see if the fit is right.

Our return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place.  

View our Returns Page and Links to our Return Portal

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Christmas Return Policy

For any items intended for Christmas gifts, which are bought outside of our 30 day return, or 45 day exchange window, are eligible for an exchange only. All exchange requests must be returned to us by Friday 17th January 2025, with all original tags intact.

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International Customers

• Please visit our international shipping and returns page for more information

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United Kingdom and Scottish Highlands

• We offer 3 UK delivery options
• Home Delivery by Royal Mail or DPD
• DPD Pick Up from over 10,000+ locations
• Collection from our Leicestershire Factory (LE2 8AJ)

Home Delivery

• Over £50 - FREE Standard by Royal Mail - Tracked (4-7 working days)
• Over £150 - FREE Standard DPD (3-5 working days)

• Next Working Day (3pm cut off) - UK mainland only - £8.50
• Premium by DPD - 1-2 working days - £5.50 orders over £100, £6.50 for under
• Premium by Royal Mail - 1-2 working days - £5.50 for orders over £50, or £6.50 for orders under £50

• Under £50 - Standard by Royal Mail - £4.50 (4-7 working days)
• FREE UK Returns on orders of £100 or more (UK customers only)

Pickup from one of 6000 DPD collection points

• FREE DPD Pick up on all orders over £100 (3-5 working days)
• Next Working Day DPD Pickup (1pm cut off) - £8.50
• DPD Pickup Premium - 1-2 working days - £6.50
• FREE UK returns on orders of £100 or more (UK customers only)

Collect from our Leicestershire Factory (LE2 8AJ)

• Free collection from our factory - 1 working day (our store is closed, this service is for collection only)

UK Returns

• FREE UK returns on orders over £100
• Please visit our RETURNS PAGE for more information

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International Shipping 

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Asia

• FREE Express shipping on orders of £150 or more
• International - Tracked & Signed (3-7 days) - £15
• Return Shipping - £20
• Read about our international returns service

Australia

• FREE Express shipping on orders of AUD $250 or more
• Express by DHL (3-7 days) - AUD $25
• Return Shipping - AUD $25
• Read about our international returns service

Canada

• FREE Express shipping on orders of CA $260 or more
• Express by DHL (2-5 working days) - Tracked & Signed - CAD $20
• Return Shipping - CAD $20
• Read about our international returns service

Europe

• FREE Standard shipping on orders of €100 or more (4-7 days)
• Standard Shipping (4-7 days) - Tracked & Signed - €7
• Express (2-5 working days) - Tracked & Signed - €15
• Return Shipping €15
• Read about our international returns service

Japan

• FREE Standard shipping on orders of 28500 YEN or more (4-7 days)
• International Express (4-7 working days) - Tracked & Signed - 3000 YEN
• Return Shipping - £15
• Read about our international returns service

New Zealand 

• FREE Express shipping on orders of $350 or more
• Express by DHL - Tracked & Signed (4-7 working days) - NZ $25
• Return Shipping - NZ $25
• Read about our international returns service

Norway

• FREE standard shipping on orders of kr2400 or more
• Express by DHL - Tracked & Signed (4-7 days) - NOK kr145
• Standard by DHL Express - Tracked & Signed (5-7 days) - NOK kr99
• Return Shipping - kr145
• Read about our international returns service

Qatar

• FREE Standard shipping on orders of 700 QR or more (4-7 days)
• International Express (4-7 working days) - Tracked & Signed - 70 QR
• Return Shipping - £15
• Read about our international returns service

Saudi Arabia

• FREE Standard shipping on orders of 700 SAR or more (4-7 days)
• International Express (4-7 working days) - Tracked & Signed - 700 SAR
• Return Shipping - £15
• Read about our international returns service

Switzerland

• FREE standard shipping on orders of CHF 200 or more
• International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
• International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
• Read about our international returns service

Switzerland

• FREE standard shipping on orders of CHF 200 or more
• International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
• International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
• Read about our international returns service

United Arab Emirates

• FREE Express shipping on orders of 700 AED or more (2-5 working days)
• DHL Express (2-5 working days) - Tracked - 70 AED
• Read about our international returns service

USA

• FREE Express Shipping (DHL 2-4 days) on orders of $100 or more
• Fedex (3-5 working days) - Tracked - USD $8
• DHL Express (2-5 working days) - Tracked - USD $15
• Read about our international returns service

Rest of the World

• FREE Express shipping on orders of £150 or more
• International by DHL Express - Tracked & Signed (4-7 working days) - £15
• Read about our international returns service

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International Return Service

• Please process your returns at Returns Portal (global-e.com)
• Enter your full #PJK order number to proceed past login