International Shipping & Returns
International Customers - Returns Service
Our International return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place.
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Christmas Return Policy
For any items intended for Christmas gifts, which are bought outside of our 30 day return, or 45 day exchange window, are eligible for an exchange only. All exchange requests must be returned to us by Friday 17th January 2025, with all original tags intact.
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Return Portal
- Please process your returns at Returns Portal (global-e.com)
- Enter your full #PJK order number to proceed past login
For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993
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International Shipping
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Asia
- FREE Express shipping on orders of £150 or more
- International - Tracked & Signed (3-7 days) - £15
- Return Shipping - £20
Australia
- FREE Express shipping on orders of AUD $250 or more
- Express by DHL (3-7 days) - AUD $25
- Return Shipping - AUD $25
- Read about our international returns service
Canada
- FREE Express shipping on orders of CA $260 or more
- International Express (2-5 working days) - Tracked & Signed - CAD $20
- Return Shipping - CAD $20
Europe
- FREE Standard shipping on orders of €100 or more (4-7 days)
- Standard Shipping (4-7 days) - Tracked & Signed - €7
- Express (2-5 working days) - Tracked & Signed - €15
- Return Shipping €15
Japan
- FREE Standard shipping on orders of 28500 YEN or more (4-7 days)
- International Express (4-7 working days) - Tracked & Signed - 3000 YEN
- Return Shipping - £15
New Zealand
- FREE Express shipping on orders of $350 or more
- International by DHL Express - Tracked & Signed (4-7 working days) - NZ $25
- Return Shipping - NZ $25
New Zealand
- FREE Express shipping on orders of $350 or more
- Express by DHL - Tracked & Signed (4-7 working days) - NZ $25
- Return Shipping - NZ $25
Norway
- FREE standard shipping on orders of kr2400 or more
- Express by DHL - Tracked & Signed (4-7 days) - NOK kr145
- Standard by DHL Express - Tracked & Signed (5-7 days) - NOK kr99
- Return Shipping - kr145
Qatar
- FREE Standard shipping on orders of 700 QR or more (4-7 days)
- International Express (4-7 working days) - Tracked & Signed - 70 QR
- Return Shipping - £15
Saudi Arabia
- FREE Standard shipping on orders of 700 SAR or more (4-7 days)
- International Express (4-7 working days) - Tracked & Signed - 700 SAR
- Return Shipping - £15
Switzerland
- FREE standard shipping on orders of CHF 200 or more
- Standard by Road - DPD (4-7 days) - Tracked & Signed - CHF 10
- Express by DHL (2-5 days) - Tracked & Signed - CHF 15
- Return Shipping - CHD 15
United Arab Emirates
- FREE Express shipping on orders of 700 AED or more (2-5 working days)
- DHL Express (2-5 working days) - Tracked - 70 AED
- Read about our international returns service
USA
- FREE Express Shipping (DHL 2-4 days) on orders of $100 or more
- Fedex (3-5 working days) - Tracked - USD $8
- DHL Express (2-3 working days) - Tracked - USD $15
- Read about our international returns service
- Return Shipping $15
Rest of the World
- FREE Express shipping on orders of £150 or more
- International by DHL Express - Tracked & Signed (4-7 working days) - £15
- Return Shipping £20
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International Returns
- Please process your returns at Returns Portal (global-e.com)
- Enter your full #PJK order number to proceed past login
For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993
