International Shipping & Returns

International Customers - Returns Service 
 

Our International return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place. 
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Christmas Shipping - Last Dates

  • UK - Standard - Thursday 19th December
  • UK - Premium DPD & Royal Mail - Friday 20th December - 1pm
  • UK - Next Working Day - Monday 23rd December - 1pm
  • USA & Canada - Thursday 18th December
  • EU - Thursday 18th December
  • ROW - Tuesday 16th December

Christmas Return Policy

Any items intended for Christmas gifts which are bought outside of our 30-day return or 45-day exchange window are eligible for an exchange only. All exchange requests must be returned to us by Friday 17th January 2025, with all original tags intact.

Christmas & New Year Opening Hours

  • Closed - 24th to 29th December
  • Open - 30th & 31st December
  • Closed - 1st & 2nd January
  • Open - January 3rd onwards normal working hours
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Return Portal

For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993

International Shipping 

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Asia

  • FREE Express shipping on orders of £150 or more
  • International - Tracked & Signed (3-5 working days) - £15
  • Return Shipping - £20
  • Read about our international returns service

Australia

  • FREE Express shipping on orders of AUD $250 or more
  • Express by DHL (3-5 working days) - AUD $25
  • Return Shipping - AUD $25
  • Read about our international returns service

Canada

  • FREE Express shipping on orders of CA $260 or more
  • Express by DHL (2-4 working days) - Tracked & Signed - CAD $20
  • Return Shipping - CAD $20
  • Read about our international returns service

      Europe

      • FREE Standard shipping on orders of €100 or more (4-7 days)
      • Standard Shipping (3-5 working days) - Tracked & Signed - €7
      • Express (2-3 working days) - Tracked & Signed - €15
      • Return Shipping €15
      • Read about our international returns service

      Japan

      • FREE Standard shipping on orders of 28500 YEN or more (4-7 days)
      • International Express (3-5 working days) - Tracked & Signed - 3000 YEN
      • Return Shipping - £15
      • Read about our international returns service

        New Zealand 

        • FREE Express shipping on orders of $350 or more
        • Express by DHL - Tracked & Signed (3-5 working days) - NZ $25
        • Return Shipping - NZ $25
        • Read about our international returns service

        Norway

        • FREE standard shipping on orders of kr2400 or more
        • Express by DHL - Tracked & Signed (2-3 working days) - NOK kr145
        • Standard by DHL Express - Tracked & Signed (5-7 days) - NOK kr99
        • Return Shipping - kr145
        • Read about our international returns service

        Qatar

        • FREE Standard shipping on orders of 700 QR or more (4-7 days)
        • International Express (3-5 working days) - Tracked & Signed - 70 QR
        • Return Shipping - £15
        • Read about our international returns service

        Saudi Arabia

        • FREE Standard shipping on orders of 700 SAR or more (4-7 days)
        • International Express (3-5 working days) - Tracked & Signed - 700 SAR
        • Return Shipping - £15
        • Read about our international returns service

          Switzerland

          • FREE standard shipping on orders of CHF 200 or more
          • International Air Express by DHL (2-5 working days) - Tracked & Signed - CHF 15
          • International Standard by Road - DPD (3-7 working days) - Tracked & Signed - CHF 15
          • Read about our international returns service

            Switzerland

            • FREE standard shipping on orders of CHF 200 or more
            • International Air Express by DHL (2-4 working days) - Tracked & Signed - CHF 15
            • International Standard by Road - DPD (3-5 working days) - Tracked & Signed - CHF 15
            • Read about our international returns service

            United Arab Emirates

            • FREE Express shipping on orders of 700 AED or more (2-4 working days)
            • DHL Express (2-4 working days) - Tracked - 70 AED
            • Read about our international returns service

            USA

            • FREE Express Shipping (DHL 2-4 days) on orders of $100 or more
            • Fedex (3-5 working days) - Tracked - USD $4
            • DHL Express (2-4 working days) - Tracked - USD $8
            • Read about our international returns service

              Rest of the World

              • FREE Express shipping on orders of £150 or more
              • International by DHL Express - Tracked & Signed (3-7 working days) - £15
              • Read about our international returns service

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              International Return Service

                For any more information please email us at hello@pauljamesknitwear.com or call us on +44(0)116 402 9993