Shipping

We ship worldwide. If you cannot find the information that you require please contact us at hello@pauljamesknitwear.com

We encourage our United Kingdom customers to use our free returns policy on orders over £100 to order two sizes and refund the unwanted size for a free refund. Jumpers can be placed on top of the giftees clothing to see if the fit is right.

Our return policy is 30 days from the date of arrival to the date of return shipping. For items outside of this window we will only offer an exchange as long as the returned item is fit for retail, and with all original tags in place.  

View our Returns Page and Links to our Return Portal

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Christmas Shipping - Last Dates

• UK - Standard - Thursday 19th December
• UK - Premium DPD & Royal Mail - Friday 20th December - 1pm
• UK - Next Working Day - Monday 23rd December - 1pm

• USA & Canada - Thursday 18th December
• EU - Thursday 18th December
• ROW - Tuesday 16th December

Christmas Return Policy

Any items intended for Christmas gifts which are bought outside of our 30-day return or 45-day exchange window are eligible for an exchange only. All exchange requests must be returned to us by Friday 17th January 2025, with all original tags intact.

Christmas & New Year Opening Hours

• Closed - 24th to 29th December
• Open - 30th & 31st December
• Closed - 1st & 2nd January
• Open - January 3rd onwards normal working hours

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International Customers

• Please visit our international shipping and returns page for more information

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United Kingdom and Scottish Highlands

• We offer 3 UK delivery options
• Home Delivery by Royal Mail or DPD
• DPD Pick Up from over 10,000+ locations
• Collection from our Leicestershire Factory (LE2 8AJ)

Home Delivery

 

• Over £50 - FREE Standard by Royal Mail - Tracked (4-7 working days)
• Over £150 - FREE Standard DPD (3-5 working days)

• Next Working Day (3pm cut off) - UK mainland only - £8.50
• Premium by DPD - 1-2 working days - £5.50 orders over £100, £6.50 for under
• Premium by Royal Mail - 1-2 working days - £5.50 for orders over £50, or £6.50 for orders under £50

• Under £50 - Standard by Royal Mail - £4.50 (4-7 working days)
• FREE UK Returns on orders of £100 or more (UK customers only)

Pickup from one of 6000 DPD collection points

• FREE DPD Pick up on all orders over £100 (3-5 working days)
• Next Working Day DPD Pickup (1pm cut off) - £8.50
• DPD Pickup Premium - 1-2 working days - £6.50
• FREE UK returns on orders of £100 or more (UK customers only)

Collect from our Leicestershire Factory (LE2 8AJ)

• Free collection from our factory - 1 working day (our store is closed, this service is for collection only)

UK Returns

• FREE UK returns on orders over £100
• Please visit our RETURNS PAGE for more information

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International Shipping 

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Asia

• FREE Express shipping on orders of £150 or more
• International - Tracked & Signed (3-7 days) - £15
• Return Shipping - £20
• Read about our international returns service

Australia

• FREE Express shipping on orders of AUD $250 or more
• Express by DHL (3-7 days) - AUD $25
• Return Shipping - AUD $25
• Read about our international returns service

 

Canada

• FREE Express shipping on orders of CA $260 or more
• Express by DHL (2-5 working days) - Tracked & Signed - CAD $20
• Return Shipping - CAD $20
• Read about our international returns service

Europe

• FREE Standard shipping on orders of €100 or more (4-7 days)
• Standard Shipping (4-7 days) - Tracked & Signed - €7
• Express (2-5 working days) - Tracked & Signed - €15
• Return Shipping €15
• Read about our international returns service

Japan

• FREE Standard shipping on orders of 28500 YEN or more (4-7 days)
• International Express (4-7 working days) - Tracked & Signed - 3000 YEN
• Return Shipping - £15
• Read about our international returns service

New Zealand 

• FREE Express shipping on orders of $350 or more
• Express by DHL - Tracked & Signed (4-7 working days) - NZ $25
• Return Shipping - NZ $25
• Read about our international returns service

Norway

• FREE standard shipping on orders of kr2400 or more
• Express by DHL - Tracked & Signed (4-7 days) - NOK kr145
• Standard by DHL Express - Tracked & Signed (5-7 days) - NOK kr99
• Return Shipping - kr145
• Read about our international returns service

Qatar

• FREE Standard shipping on orders of 700 QR or more (4-7 days)
• International Express (4-7 working days) - Tracked & Signed - 70 QR
• Return Shipping - £15
• Read about our international returns service

Saudi Arabia

• FREE Standard shipping on orders of 700 SAR or more (4-7 days)
• International Express (4-7 working days) - Tracked & Signed - 700 SAR
• Return Shipping - £15
• Read about our international returns service

Switzerland

• FREE standard shipping on orders of CHF 200 or more
• International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
• International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
• Read about our international returns service

Switzerland

• FREE standard shipping on orders of CHF 200 or more
• International Air Express by DHL (4-7 working days) - Tracked & Signed - CHF 15
• International Standard by Road - DPD (7-10 working days) - Tracked & Signed - CHF 15
• Read about our international returns service

United Arab Emirates

• FREE Express shipping on orders of 700 AED or more (2-5 working days)
• DHL Express (2-5 working days) - Tracked - 70 AED
• Read about our international returns service

USA

• FREE Express Shipping (DHL 2-4 days) on orders of $100 or more
• Fedex (3-5 working days) - Tracked - USD $8
• DHL Express (2-5 working days) - Tracked - USD $15
• Read about our international returns service

Rest of the World

 

• FREE Express shipping on orders of £150 or more
• International by DHL Express - Tracked & Signed (4-7 working days) - £15
• Read about our international returns service

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International Return Service

• Please process your returns at Returns Portal (global-e.com)
• Enter your full #PJK order number to proceed past login