Contact Us

Online orders or General Retail Enquiries

Contact us at hello@pauljamesknitwear.com

Phone call

To speak to our customer service team please email us your phone number and suggest a suitable time between 11am and 5pm GMT to call back.

Voice Mail - +44 (0)116 402 9993

Please leave your Name, phone number and enquiry and/or order number and a member of our team will call you back shortly

Exchanges and refunds are accepted within 30 days from the date of delivery. Please note refunds can take 7-10 working days to process. To speed up this process, we do encourage customers who are wanting to exchange to order another item and to return the one they have for a refund.

Items must be unused and returned with all original tags intact. Details on how to exchange or refund your order can be found here or in the footer menu. A return slip can be printed by clicking here.

United Kingdom Customers - Returns

Free UK Returns on all orders of £100 or more. To receive your Royal Mail returns instructions please contact us at hello@pauljamesknitwear.com

How to return your purchase - Click here to download a returns slip

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International Returns

We offer a heavily subsided returns service which includes a free collection with DHL. Please read below or view our international shipping and returns page for more information

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General Retail Enquiries

We would prefer contact by email, especially for urgent changes to orders. Please email hello@pauljamesknitwear.com

To request a phone call please email us and suggest a suitable time between 11am and 5pm GMT to call back.

If this is not possible then we are responding to all voicemails and emails within 2-3 working days. Please leave your name, order number (if applicable) and phone number in the voice message.

For any retail or online product query please contact us at hello@pauljamesknitwear.com or by telephone on +44(0)116 402 9993.

Catalogue Request

Order a free copy of our brochure, all orders are shipped with a free copy

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Collect your order

Free collection from our factory - 2-3 working days

Our entrance is on Percy Road, opposite the snooker club. Our collection address is

Lifeguard Building | 129 Grace Road | Leicester | LE2 8AJ

Please note our factory store is closed, we do not have plans to re-open this. We do not have the facilities to allow customers to browse our collections or try jumpers on at our factory

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Trade Enquires

Wholesale, Private Label, Press and PR Enquires

For more information about our services, private label manufacturing or to request a copy of our wholesale brochure please contact us by email at sales@pauljamesknitwear.com
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By Telephone

+44(0)116 402 9993

We would prefer contact by email, if this is not possible then we are responding to all voicemails and emails within 2-3 working days.

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By Post

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Careers

We are always on the look out for talented, passionate people to join our team. If you are interested in working for us please send your CV to hello@pauljamesknitwear.com

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Newsletter

Paul James Knitwear Limited is a registered company in England and Wales. Company No 09683530. VAT No GB224749301. EORI No GB22474930100